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A winter of hardship approaches

· One min read

Heating oil prices were a couple of dollars a gallon last year. This year they’re hovering around $5 per gallon.1

NYMEX heating oil futures price chart. Futures traded around $2.20 a year ago and this week exceeded $5 per gallon.

The price increases reflected in this bar chart represent strain placed on the shoulders of millions of our neighbors. So many people will go bankrupt to stay warm or freeze to death.

I wish it were different.


Footnotes​

  1. Northeast US heating oil futures are traded on NYMEX. ↩

Respect my choice, Chrome. No means no!

· 5 min read

It's rude when software immediately asks to become your system default and expects you to click "yes." We just met. Worse still, you harass users who already told you "no."

Web browsers are some of the worst offenders. Google Chrome willfully disrespects individuals like you and me; they keep asking to be my default browser on launch. That said, they offer EnTeRpRiSe users a setting to actually stop it. Here's how you can apply it.

TL;DR: make Google Chrome, Microsoft Edge, and more STFU with instructions below.

Confronting my emotions about AI

· One min read

Sometimes I feel excitement, curiosity, or FOMO about "AI™!" this or "MCP agentic flight bookings!" that.

I face my emotions and remember this same tech takes simple instructions like “FaceTime Nick” and spits out “calling Karen Bass” or “Alexa, set a 10-minute timer” and pretending it never heard you.

The tech is useful. The tech is flawed. I'll be okay.

So many apps abuse us. Fuck ’em.

· 3 min read

The software market is saturated. Tech companies sold investors a promise of near-endless growth in exchange for billions of dollars. There are only so many things we need computers to do, though. It’s harder than ever to get new customers.

Desperate to show good news only in the boardroom, tech executives and their cadre of managers show few qualms about using any means to hit their fantastical growth targets. Informed by incompetence, they make their move: suck their customers dry.

This keyboard we bought is "new"

· 2 min read

Apple’s standalone Touch ID keyboards are only sold in silver and black, even though lovely, colored models are sold with iMacs. Getting a purple shade meant turning to eBay. Unboxing the keyboard caused me to start doubting myself.

Money at terminal velocity

· One min read

If money flows to you faster than it can be consumed, you are capturing societal wealth.

You have not created that value on your own. You have reached financial terminal velocity.

A person can only take so many first-class flights, eat so many Michelin-starred dinners, drive so many luxury cars, live in so many homes at once, or sport so many fashion accessories.

In 2026, that watermark probably hovers between $10 and $20 million per year. Our wealth redistribution rules got eroded to allow individuals to capture far more than that.

Now Jeff Bezos can strap Katy Perry to the tip of his rockets and blow up billions on a random Thursday. Quel gâchis.

The Breeze Airways sales launch control room. I'm second from right.

5 years of Breeze: things I got wrong

· 5 min read

In the wee hours of the morning on May 21, 2021, our tiny team huddled around a table and pushed a few buttons to launch Breeze Airways’ first route network, our app, and our website.

The Breeze Airways sales launch control room. I'm second from right.

Breeze Airways sales launch command center on May 21, 2021
I’m second from right.

We made ourselves several promises on sales launch day about how our airline would do things differently. We definitely didn’t get these ones right.

Internet on planes is magic, even if it’s broken

· 6 min read

Everyone deserves great wifi in the sky when their airplane is equipped with it. We know when your flight’s wifi sucks, and we do our damndest to make sure it doesn’t. I pinky swear.

Matt Fuller working on his laptop at the A220 boarding door.

Fewer than 1% of flights have an actively disrupted connection at any point in time, and less than 0.1% of flights above 10,000 feet have connection disruptions. More on why that altitude matters later.

When your flight’s wifi isn’t working, here’s what’s probably going on.